Dharmesh Perumal
5
I had an operation and had to go there daily for dressing changes. Dr. Ivan was very professional and better than any other GPs I went to. I highly recommend this place. 👍
Rating Summary
2.7
118 reviews
5 97%
4 98%
3 100%
2 98%
1 97%
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ShinYi Poh
5
One of the best clinics I've been to! I decided to visit this clinic for my HPV vaccination, as it is one of the CHAS clinics participating in the program. Through all three visits, the receptionists were super sweet and helpful, and I always felt very reassured. Additionally, they addressed me by my name when I was collecting medicine or paying at the counter, which made me feel very welcome. Despite remembering my appointment time incorrectly for my last dose of vaccine, the receptionists still arranged for me to receive it that day, and I'm so grateful to them! Besides the kind receptionists, Dr. Ivan Tan is also a competent doctor. To help ease my nervousness before the injection, he always goes the extra mile and engages me in small talk. He is very caring and always asked if I had any side effects during my previous doses. He is also very knowledgeable and was very patient with all my questions about the vaccine and the vaccination program. Most importantly, Dr. Ivan was very skilled, and I had minimal pain during all three injections. Overall, all three visits to the clinic were very pleasant. I recommended this clinic to my family members, and all of them have had similar positive experiences as well! Just one side note: it can be quite difficult to reach the clinic by phone (not sure if it's because I called them during their busy period), but otherwise, I highly recommend this clinic to anyone who needs it. P.S. I was not asked to give this review, but I decided to write it as I am truly grateful for the pleasant experience I had there. Visiting a clinic can be scary at times, but having kind and reassuring receptionists and doctors like them can make the experience a whole lot better!
Rachelle
5
Visited the clinic for the first time and was greeted by the warm smiles of two lovely ladies at reception. After just a few minutes' wait, I was treated by Dr Ivan Tan for an infection in my thumb. Dr Tan was very patient in listening to my concerns, and his warm, friendly, and calm nature put my anxiety at ease very quickly. He is skilled and professional, and it's easy to see that Dr Tan is a doctor for keeps!
Risha Gangwani
1
Very disappointed with Dr. IVAN. I visited this clinic two days ago, and my symptoms were the same as they were 15 days ago. Fifteen days ago, I had visited them, recovered for a week, but all the symptoms returned. When I told the doctor my situation, he told me, "Don't tell me all the history; just tell me what you have today," in a very rude and disrespectful way. Here's a question: If a person is getting the same symptoms back within 15 days of the last visit, how is that not relevant? If he thinks it's not relevant, he could have politely explained why it wasn't related, instead of losing his temper. There's nothing to be fussy about; it's your job to take every symptom into consideration and give a proper explanation as to why it has occurred again and what I should do to protect myself. It's very obvious that a person who is suffering will be worried and will tell the doctor.
Boon Peng Soh
5
This is one of the two best clinics I have been to (the other one is in Bedok). From the receptionists and clinic nurses to the two doctors (Dr. Ivan and Dr. Wong), the service is excellent. The staff are patient, friendly, and approachable. Service with a smile. They answer my questions patiently and, even when busy, never brush me aside. Lots of initiative. Just today, they reminded me about using my civil service card to pay. I was grateful that the clinic was open today, even though it was a public holiday and the staff are Muslim. One of them came from Pasir Ris. On top of that, poor thing, having to work on Hari Raya Haji. Even the two doctors, Dr. Wong and Dr. Ivan, have been patient, putting me at ease and never once made me feel stupid when I ask a thousand and one questions. Professional, knowledgeable, and kind at the same time. I can say this because I have been to the clinic three times this year, including today. So, to those who feel otherwise, go to another clinic. The staff and doctors here work longer hours and even on public holidays. That in itself is already a bonus. It takes two hands to clap. I like to think that if you are nice, they will be too, if not nicer.
Pravin Joseph
1
Went twice, different doctors, not going back. It's okay that the first diagnosis was not accurate and I had worsening symptoms despite taking all prescriptions. However, I encountered a doctor who was impatient and unwilling to listen to my symptoms during the follow-up visit. He assumed he got it all with the two questions he asked, and that's all he had to know. He stopped me from talking while I tried to highlight what he was overlooking. I left without taking any prescription he gave (for antibiotics). The diagnosis was clearly not accurate, and I won't take antibiotics prescribed by a doctor who doesn't listen to patients empathetically.
Chen Ray
1
I suggest whoever reads this review, please do not go to this clinic, as it will charge higher prices than other clinics. Don't bother wasting your time here. You've been warned!
Denise
1
Male doctor is condescending and dismissive: Visit at your own risk.
Anka Ho
1
Super lousy clinic! The counter staff are rude. I got yelled at by a staff member in front of all other patients because she said I didn't show the Great Eastern card at registration. (I was very ill and thought I only needed to show the GE card during payment.) The doctor was also rude. When he asked what symptoms I had, I replied to him, but he totally ignored me and had no patience for listening. I visited this clinic twice, and that's it! Both visits were poor experiences. Not going back ever again! Note: There are other clinics in the same plaza.
Gerry Shen
2
The nurses and receptionists are always very nice and welcoming, but I always seem to see a different doctor each time. Personally, I prefer to see the same doctor, especially since I'm returning to the same clinic. Most of the doctors, however, don't make you feel at ease. There was even one who fumbled so badly with the biohazard bag for my PCR test. However, my bad experience today sealed the deal, and I'm never going back there. The clinic was scheduled to remain open until 2:30 PM. I rushed down immediately after a work call and arrived at 12:30 PM. However, I was denied registration because there were other patients (I saw only two) and the doctor wanted to go for lunch on time. I wouldn't have minded so much if this were a standalone disappointing incident, but I think they've already accumulated enough for me to safely say I'll never return.