118 reviews
Share your experience at VIVA MEDICAL GROUP (CANBERRA PLAZA) with other customers.
Write a reviewNa Li
Dr. Ivan was professional and patiently answered my questions. He was understanding about my severe sore throat issue and gave advice as well. The price was very reasonable too, and I don't understand why another past reviewer said that this clinic is "out to chop you."
Yan Kai
Doctor Tan was detailed in his explanation; however, clinic staff were distracted by the payment. One of them claimed to have explained about the medication when, clearly, she only explained about the product I'm purchasing. When I asked about the medication, she insisted she had explained instead of just explaining. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people. So, 3 stars for that.
Lim Kai Sheng
On April 20th, when I came into the clinic, I noticed that the staff kept shaking her head and sighing because I saw there was a lineup. I informed the staff that I came to see a doctor because I had a fever and wanted to take MC. The staff then asked, “So you want to take MC, lah?” I said, "Let the doctor check first." After I went in, the doctor said, “Don’t ask my staff to give you MC.” I was like, “?????” Was it my fault because I didn’t know how clinics work?
Doris Teo
The nurse was rude when I requested a stool because the aircon in the clinic was too cold for a sick child. She rudely brought a stool, saying it was her stool and it was okay for her to stand while working. I saw four stools stacked up next to her, yet she said they did not have extra stools. Clearly, she has no empathy for unwell patients 👎🏻👎🏻👎🏻👎🏻👎🏻.
Reena Mohan
I was looking for a clinic near my place and happened to stumble upon Viva. Everyone from the clinical assistants to the doctors were very nice to me. I didn't get their names, but the clinical assistant with the hijab and red hair is super warm and friendly! Dr Ivan Tan is super nice and took his time to go over my concerns without passing judgment or rushing me. A lot of doctors outside don't do this, and they don't think your concerns are valid, but the doctors here really go over your symptoms and take you seriously! The female doctor here is also good. Well done Viva!
Siti Norliza
Here's an edited version: "This is my second visit, and on both occasions, both the front desk and doctor were friendly. And yes, Doctor Wong was listening well to our concerns, unlike other doctors elsewhere. Their approachability wasn't just because it was rush hour; I went both during and non-rush hour times, and they were all very approachable and friendly still. 👍🏻"
Tay Shu Ge Kuih Ong The Sai
Here's an edited version of the review: "I almost always have a bad experience when I come to this clinic. But sometimes I have no choice because other clinics are closed. During my recent visit, the male doctor sounded very arrogant. I was halfway through describing my symptoms when he cut me off and sounded condescending. For context: I told him my oesophagus hurt, but he cut me off with an irritated voice and said, "Don't say oesophagus, because you don't know which part is painful. Just say chest pain etc." The funny thing is, in the end, he said it was likely due to gastric issues, so I was right. It couldn't have been my trachea, lol, and besides, I know my body better. Worst doctor I've ever met 🙄"
Eric Chan
Today's visit to the doctor turned out to be incredibly expensive. I have been there many times, but I was very disappointed today. Upon receiving the bill for two medications and the consultation fees, I realized one of the medicines was unnecessary and requested its removal. However, I was surprised to learn from the nurse that even after removing the medicine, the total bill remained the same due to the inclusion of GST and a minimum charge requirement. I find this situation utterly ridiculous, especially since I received medication I didn't require. This experience has left me deeply dissatisfied, and I won't be returning to this facility.
Celestine Lim Zhi
I went to see a doctor for a sore throat. I walked in around 8 PM and asked if they were open. They said yes, but my mask was unusable. The receptionist/nurses on the night shift were so nice, helpful, and polite. When I asked if they could provide me with one, they went the extra mile and gave me a free mask before I entered the clinic! I am so happy and grateful for such a kind gesture. They did not stop me from walking in to see the doctor. I am really very thankful to the night shift nurses working on August 2nd, 2023, at 8 PM. I didn't manage to get both ladies' names, but thank you so much for letting me in and going the extra mile by providing me a free mask before I entered the clinic to see the doctor. Next time, I will bring an extra mask when visiting the doctor. Dr. Ivan is a very professional, neat, and clean doctor. He is very patient and listens well to patients. I felt well taken care of. Thank you, Viva nurses, receptionist, and doctor! I had a very good first-time walk-in experience with this clinic and will visit again if needed. =)
Jocelyn Chan
Worst clinic I have been to. When I was sick, the doctor claimed it was just a normal cough and flu. I went to see the doctor at 9 AM. The doctor gave only a one-day MC, stating I was only feeling feverish with a viral cough and flu. I was given only cough and flu medicine and advised to just rest at home. By 4 PM, I had a fever of 37.9, and by 6 PM, my temperature had risen to 39.6. Now I have to go back to the clinic. I called their phone four times, but no one answered after 6:20 PM. They said an ART test was a must. I did not go back to the same clinic, as I believe they treat patients differently, especially when it's your company doctor, paying $5 for what felt like a $5 treatment. I went to another clinic, and the doctor prescribed stronger medicine and antibiotics. Choose your doctor wisely, especially when you are really sick. Not everyone is just there for the MC!