Shop Reviews

Zero customer service, similar to other reviews. We were told we couldn't enter by the side door. If that's not allowed, why don't they lock the side door or put up a sign indicating entry only by the main door? The manager asked us to go out and re-enter by the main door, even though the place was quite empty and there was no queue. If you are a manager who places more importance on procedure than on managing customers, be prepared to lose them. Service is equally important as the food.

Newly opened Swensen's (about half a year old). Very quiet and calming because of its ulu location. Food is just as good as other Swensen's outlets. Would come here again for the yummy chicken and waffles and the ambience.

Here's an edited version focusing on grammar and minor improvements: Situated at Level 1 of Plantation Plaza. Quite crowded on a weekend evening. Waiting time to get into the restaurant was still okay, as it's quite spacious. Food is good, same standard as other Swensen's. I like this new chicken baguette sandwich. However, the service and efficiency could improve. Water was not served. Some side dishes were either forgotten or not prepared, and we had to remind them a few times. Food also took a bit longer than usual. I understand this outlet is new, and it still has room for improvement.

Here's the lightly edited review: I feel we can be more patient and understanding as they iron out issues that come with opening a new outlet. This restaurant will see crowds because it's one of the fully running family restaurants in Plantation Plaza at the moment. Coming from a frequent patron at West Mall, we noticed they have not moved on to an iPad ordering system yet. (I attempted to redeem my vouchers before my orders were confirmed. Thanks to the manager for highlighting this.) The menu only looked slightly different, which meant that they changed it recently. I wanted to have baked fish meunière but couldn't find it under mains. The pizza is now called hand-stretched, closer to the one at Swensen's Unlimited, and no longer the one served on a ready-made base with a wooden serving board. Swensen's will always be a brand for Singaporean families, for both young and old, to gravitate to. Date of visit: 4 December

Labour Day was a fun outing date with two university alumni friends and me. They've been together for 11 years, and it's been 9 years since our 2016 graduation. And the easiest dinner was at Swensen's Plantation Plaza because it was new and quite a buzz. I decided to order their signature Sourdough 49ers Sandwiches Set, which came with Minute Maid Orange Juice and the Soup of the Day. The food was appetizing, with a good layer of juicy chicken and an oozy layer of cheese. It was so good that it filled my belly, and I completely devoured the whole set meal. The atmosphere was lively but not too noisy. Great meal, with interesting life-sharing conversations and wonderful laughter. A great night out, without a doubt.

Saw the crowd and went in. Claypot Sesame Oil Chicken is good. The portion is big for the price. Fast and friendly service.

This restaurant offers great value meals without compromising on portion or taste. I've visited here a few times and tried different dishes each time. So far, only the stir-fried long bean with tofu was a letdown because it was quite bland. The other dishes were all satisfactory, and portions are always generous, even for the small-sized option! My personal favourites are the Mala Chicken and Sambal Kangkong. The staff here are polite, and seating is quite plentiful and comfortable.

Good dish served in a claypot. Sesame chicken is nice. The Mala lotus roots with prawns were not good. The lotus root was dark in color, as if it had already oxidized. The prawns were hard, like leftovers from last night. Too spicy for me. The herbal sliced fish had a mild taste, but it was okay for me. The veggies were fine too. Overall, I would revisit, but skip the Mala.

Quite impressed with the food quality. The food was steaming hot and made with fresh ingredients. The pork liver was cooked just right. The soup was flavourful and brought boiling hot to the table. We managed to finish it all! We also signed up as members for a free drink.

Delicious! $31.80 1. Joining as a member gets a free drink. 2. Love the sesame oil chicken; it's very fragrant. 3. Collagen yong tau foo and eggplant are okay. 4. Love the hard rice.