Shop Reviews

Here's an edited version of the review: Cons: The nasi lemak rice tasted undercooked. Food was very slow to come. Don't come for dinner because many things are sold out. Salted egg chicken fried rice is expensive and tough. Waiters can't understand English or Chinese; you have to point to the menu. Pros: The carrot cake had wok hei. Tips: To join as a member, scan the QR code. Go to settings to set up your birthday to get a birthday discount. Then go to the cashier to top up your account.

The food was not on par with Malaysian delicacies. It tasted more like local food. The service staff was poor, and no service was given. The Penang fried kway teow was too oily. Only the coffee cham was decent.

Newly opened outlet in Tengah. It’s less crowded at the moment. Nasi Lemak was good, especially the chili and the chicken. The rojak is also good for sharing. Seats here are a little limited, but I think it’s worth the wait for the affordable, delicious food.

The food is very nice, and the service is friendly and polite. The environment is comfortable to talk and hang out in. I will definitely come back.

Food took a long time to be served. My fried rice with fried chicken was very bland, and the Hokkien Mee was very salty. The egg tart was so cold. The only saving grace is the coffee.

Disappointing experience at this Nanyang-themed cafe. Shockingly, they ran out of coffee, which is a staple in Nanyang culture. To make matters worse, I opted for their tea instead, which was sadly below average. The food was mediocre, lacking a 'wow' factor. Unfortunately, I've had better experiences at other Nanyang-inspired cafes in Singapore. But what left a sour taste was the service team's attitude, which was really rough. It made me wonder if they've had any hospitality training or guidance. The final nail in the coffin was the nasi lemak chicken, which was partially raw. At that point, I didn't even bother to follow up, as it would've been a waste of more time and effort.

Here's the edited review: We had laksa pasta. It was nasty. The pasta had no taste, and the prawns were not fully cooked (close to raw). My photos show the prawn heads were still grey! I prefer the burger without all the nacho cheese drizzled all over it. The mushroom soup bread bowl was nice; the bread was warm and toasted.

I visited Swensen’s at Plantation Plaza recently and found the food quality to be decent, but the service left a lot to be desired. When our waitress brought my wife’s burger, she tilted the plate too much and sent half the fries tumbling onto the table—not once, but twice (the second time with our fish & chips). It was awkward having to pick them up myself, and she never offered to help or replace them. To make matters worse, the BBQ sauce cup that came with the fries was dripping down the side, as if it had been carelessly filled and not wiped clean before serving. Small details like that really add up. The ice cream and overall menu selection are still what draw me here, so I’d give them another shot if service improves. Right now, though, it’s more of a “food over experience” kind of place. Three stars. Add-on: Overheard one of the waiters telling their colleague to hurry with cleaning the table because the couple queuing outside looked like they've not eaten for 10 years. Snarky comments should be private and away from the dining floor. This outlet really has a problem with service.

Service was really poor. When we arrived, we stood outside for about 5 minutes even though there were available seats. No one acknowledged us. When a staff member finally came over, we requested to sit in the air-conditioned area, as we could see the table just needed a quick cleanup. Instead of a quick wait, however, we were left standing outside for another 15 minutes while two staff members very slowly cleaned the table. When we were finally seated, the table was still wet, and there were water droplets on one side of the sofa. It was a very bad start. Once the soup arrived, we wanted to request chilli and pepper, so we raised our hands multiple times. No one came. Two staff members walked past us, including the manager, and completely ignored us. Later, when our mains arrived, I asked for chilli, pepper, and cheese. The manager only brought chilli and pepper. At that point, I was too tired of their bad service to even chase after the missing item. As for the food: I had the dry laksa. It was okay, edible, but nothing special. Even the lime wasn’t cut, so I had to do it myself. My husband had the crispy chicken chop. It looked huge at first glance, but it was extremely thin. There was barely any meat in the middle; it was just skin and flour. Extremely disappointing. I know I can’t expect much from a budget restaurant (their prices are more affordable compared to many other places), but that doesn’t mean they should allow such bad service. Astons, for example, is similarly priced, and yet their service is so much better. Overall, the experience was underwhelming. Definitely not what I expected from Swensen’s. Honestly, I’d rather see Astons take over this space.

Our last visit to Swensen's was a few years ago at another outlet. We were contemplating eating here. While browsing the menu, the server—didn't get his name, a young Chinese boy with glasses, probably a student—recommended a few nice dishes that made us want to dine in. The server who took our order was another young Malay boy, Zaky. He was patient and friendly in taking our orders. He was multitasking, taking orders, cashiering, and preparing desserts. He even apologized for sending our dessert a bit later because he was busy with cashiering (which I was aware of, because we were seated near the cashier). Food was great, still as good as it used to be. Definitely recommend dining here. It's not very crowded, but I can't speak for the weekends though.