Si Fu Ho
Service was really poor. When we arrived, we stood outside for about 5 minutes even though there were available seats. No one acknowledged us. When a staff member finally came over, we requested to sit in the air-conditioned area, as we could see the table just needed a quick cleanup. Instead of a quick wait, however, we were left standing outside for another 15 minutes while two staff members very slowly cleaned the table. When we were finally seated, the table was still wet, and there were water droplets on one side of the sofa. It was a very bad start. Once the soup arrived, we wanted to request chilli and pepper, so we raised our hands multiple times. No one came. Two staff members walked past us, including the manager, and completely ignored us. Later, when our mains arrived, I asked for chilli, pepper, and cheese. The manager only brought chilli and pepper. At that point, I was too tired of their bad service to even chase after the missing item. As for the food: I had the dry laksa. It was okay, edible, but nothing special. Even the lime wasn’t cut, so I had to do it myself. My husband had the crispy chicken chop. It looked huge at first glance, but it was extremely thin. There was barely any meat in the middle; it was just skin and flour. Extremely disappointing. I know I can’t expect much from a budget restaurant (their prices are more affordable compared to many other places), but that doesn’t mean they should allow such bad service. Astons, for example, is similarly priced, and yet their service is so much better. Overall, the experience was underwhelming. Definitely not what I expected from Swensen’s. Honestly, I’d rather see Astons take over this space.
