74 reviews
Nathanael Tan
Unable to order the porridge because the only worker who knew how to cook it went out to throw the rubbish. The part-timer wasn't sure if she'd return to work or was taking a break after throwing the rubbish. This was after I queued in a long line.
Wati Binte Ismail
At 8 am, the shop was still closed. After waiting until 8:10 am, and since this has happened a few times, I asked a staff member when they would open. She replied that they were unable to open and continued making pancakes. I hope this improves, as I love Mr. Bean's rice balls!
Diana Tan
Bought Mr. Bean at Canberra Plaza. The staff was very friendly; if I'm not mistaken, her name is Grace Choo. Her service was very good and kind. Now I go to Canberra Plaza more often to order soya milk. I really appreciate her service. Thank you ❤️
Ethan Ng
Horrible customer service; the ice cream machine is always down or broken. Suggestions: 1. Hire staff who can speak English. The current staff struggles to communicate when I ask questions. 2. Have a two-sided sign for the ice cream machine: * **Side A:** Shows the machine is making ice cream. This prevents customer frustration from waiting in line only to be told it's not ready or needs more time. * **Side B:** Indicates when you're out of ice cream. 3. Address the equipment issues. The ice cream machine at Canberra is always down. I'm unsure if it's truly broken or if the staff doesn't know how to operate it.
Baby Serena
I asked for 100 (teas), but there weren't any.
Aisyah Lim
I just bought a rice ball today around 7:07 from the skinny lady, who sounded like she was either Indonesian or Chinese. The moment I arrived, she was cleaning the pancake section. When I said hi to her, she gave off an attitude or a vibe like she didn't want me there. She just said, "*Order*," so I told her I wanted a rice ball with all peanut filling. She remained silent and made the order. After she rudely cashed me out, I asked her, "*All peanut, right?*" She then rudely said, "You want mixed? Otherwise, I will change it." I said okay, please change it. After she changed the order angrily, she threw my spoon inside the plastic bag without a "sorry" or "thank you." Very bad service.
C. K. Tan
I ordered two cups of hot soy milk this evening. One of them was less than three-quarters full, though there was no spillage in the bag.
Nina Tan
Nonsense service with staff who don't know what they're doing. "We keyed it in already, cannot cancel" ... Seriously? With today's computer systems? "PayNow went through on your side, but our system didn't receive it. You need to pay again."
Malam Ghani
"I don't know why people give such a low rating. The service was alright. I bought soybean ice cream, which was very nice. I ate it before I could take a picture. For $2.10, I think it's worth it."
Nasir Seow
Unable to order the porridge because the only worker who knew how to cook it went out to throw the rubbish. The part-timer wasn't sure if she'd be back to work, or was taking a break after throwing the rubbish. This was after I queued in a long line.