Mr Bean

I normally wouldn't give a bad review, and I understand people have their bad days. However, every time I'm here, I receive rude, impatient service from this Chinese lady, even when I politely ask about the menu. She speaks impatiently, as if I should know the menu inside out; after all, I didn't create it. On a positive note, I love the Vietnamese coffee, and I'm thankful the company offers this, which is a rare find for us plant-based people.

I just bought a rice ball today, around 7:07 PM, from a skinny lady who sounded Indo or Chinese. The moment I came, she was cleaning the pancake section. When I said hi to her, she was already giving an attitude or a vibe as if she didn't want me there. She just said, "Order," so I told her I wanted an all-peanut rice ball. She just remained silent and made the order. After she cashed me out rudely, I asked her, "All peanut, right?" She then rudely said, "You want mixed? Otherwise, I'll change it." Then I said, "Okay, you change it." After she angrily changed it, she threw my spoon into the plastic bag, with no "sorry" or "thank you." Very bad service.

I ordered 2 cups of hot soy milk this evening. One of them is less than 3/4 full. There is no spillage in the bag.

Nonsensical service with staff who don't know what they're doing. "We've already keyed it in, cannot cancel."... Seriously?! With today's computer system? "PayNow went through on your side, but our system didn't receive it. You need to pay again."