Is this a service center for Simba or a third-party retailer partnering with Simba? I visited the shop to make an inquiry, but the staff member didn’t seem interested in addressing my questions about Simba. It felt as though they assumed I wasn’t going to make a purchase. I’ve always thought a service center should not only focus on sales but also provide assistance with inquiries. I’m not sure if the response was due to a misunderstanding or perhaps just an off day. I hope Simba can establish a service center where customer questions can be fully addressed in person, as this would be very helpful.
Please consider improving the service by taking customer inquiries more seriously, as this would be greatly beneficial.
I'm giving 3 stars because the staff member did at least suggest the online chat option.
Served by Dawn. Friendly and patient with all my queries. Definitely recommended! They now have an offer: $200, now $60. What are you waiting for? Shop now!
Here's the edited review:
I have been a regular customer at Watch Trend, consistently finding nice, trendy, and affordable watches. Dawn provides excellent customer service, and is very friendly and helpful to customers with the selection of watches and clocks. It is definitely highly recommended.
Shop assistant Dawn was very customer-oriented. She helped wrap the present graciously. The shop has a 20% discount on all watches as well. Good offer with good service. Thank you.
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