Shop Reviews

Is this a service center for Simba or a third-party retailer partnering with Simba? I visited the shop to make an inquiry, but the staff member seemed uninterested in addressing my questions about Simba. It felt as though they assumed I wasn't going to make a purchase. I've always thought a service center should not only focus on sales but also provide assistance with inquiries. I'm not sure if the response was due to a misunderstanding, or perhaps just an off day. I hope Simba can establish a service center where customer questions can be fully addressed in person, as this would be very helpful. Please consider improving the service by taking customer inquiries more seriously, as this would be greatly beneficial. I'm giving this 3 stars because the staff member at least suggested the online chat option.

Tasha is super friendly and nice.

Very good place to buy household items, with good customer service and helpful staff.

Staff is very helpful and enthusiastic. The service is great. There is also a good selection of items.

Counter staff are always helpful and cheerful. They provide good customer service.

Do not buy this plastic bottle from here; the quality is damn poor. Upon first use, while filling it with hot water, the bottle was damaged. This is very dangerous. We went to the shop to exchange it, but the staff was impatient and said we couldn't exchange it or get a refund. We advised him to report it to his boss or a company representative because this is very dangerous if it happens to other customers. He just told us "nope," and that he wouldn't report it to anyone. We were so surprised.

It's a small space, but always nicely stocked.

They suddenly stopped selling sugar-free drinks, and the store is filled with middle-aged men drinking Chinese beer.

Slurps. 🙃 #scarlettthinkingguest

Here's the lightly edited review: Placed an order for a type of pancake roll with the cashier/attendant who was busy on her phone. Her colleague made one instead for another customer who placed an order later than me. Such great service that made me walk away.