D.I.Y Hub

Bought a ladder here for $63.90, but it turned out to be shaky. I went back to the shop on the same day with the defective product to ask for an exchange (per their 7-day exchange, no refund policy), but the shop gave various excuses, e.g., the floor was not even, the material was aluminium, etc. The staff even complained that they wouldn't be able to sell it once the packaging was open (why would they still want to sell a defective and dangerous product?). Eventually, they reluctantly agreed to an exchange, but with a bad attitude. And it turned out that indeed the item was defective, as the exchanged item worked well. I will avoid buying anything here from now on, as the shop is obviously not keen to provide post-sales service.

Buy this plastic bottle from here; the quality is damn poor. On its first use, after filling it with hot water, the bottle was damaged and became very, very dangerous. We went to the shop to exchange it, but the staff was impatient and said they couldn't exchange or refund it. And we advised him to report this to his boss or a relevant company person because this is very dangerous if it happens to other customers. He just told us, "Nope," and that he wouldn't report it to any people. We were so surprised.