I am writing to express my concerns regarding the current state of 24 Fitness Gym. As a paying member, I have noticed a significant decline in maintenance, service quality, and overall gym management.
1. **Lack of Weight Management** – Weights are frequently left scattered around the gym, and despite having a policy that members should return them, it is neither enforced nor addressed by staff. This creates a disorganized and unsafe workout environment.
2. **Unmaintained Water Dispenser** – The water dispenser does not properly drain dirty water, raising hygiene concerns for members who rely on it.
3. **Lack of Retention Efforts for Existing Members** – Despite renewing a one-year membership, there are no incentives or appreciation for long-term members. It is disappointing to see that even a simple welcome gift, such as a towel, is only given to new members while existing members receive nothing.
4. **Poor Cleanliness and Maintenance** – Trash bins are often full and left unattended. Additionally, while gym equipment is still in decent condition, it is noticeably not maintained as frequently as when the previous manager was in charge.
I strongly urge management to address these issues, as they directly impact the quality of the gym experience. I hope to see improvements in maintenance, policy enforcement, and overall member satisfaction. Thanks.
Ed Ee
5
The gym is large and well maintained. JK is an amazing personal trainer—knowledgeable, motivating, and truly invested in helping you reach your goals. Every session is effective and very challenging, but still takes into account your limitations.
Abigail Poh
5
I've been training with Personal Trainer De Jun (DJ) and have seen progress in every session. DJ’s motivation is unmatched—every session feels like a push to do more and be better. What really stands out, though, is how much focus he places on form. He ensures every move is done correctly, which has helped me avoid injury, manage my body pain issues, and truly maximize my results. If you’re looking for someone who can help you stay motivated while focusing on the fundamentals, Personal Trainer DJ is the trainer for you!
James Tan
5
Training with Personal Trainer De Jun has been an incredibly rewarding experience. He's not only dedicated and professional but also friendly and approachable, which made a huge difference for me as someone who initially felt intimidated by the gym environment.
From day one, De Jun has been generous with his knowledge, making each session both educational and highly effective. His guidance has helped me build confidence and develop a real passion for working out. After more than three months of consistent training, I've noticed significant improvements in my stamina, strength, and even dropped a few kilos!
What truly sets De Jun apart is his attention to detail. He's meticulous about posture and form, ensuring I use the equipment safely and efficiently. When I struggle with a movement, he never hesitates to adapt the exercise to suit my ability—always pushing me to reach my potential without overwhelming me.
Thanks to Personal Trainer De Jun, I now look forward to every session. I'm definitely planning to renew both my gym membership and my personal training session with him.
I highly recommend De Jun, especially to beginners who may feel unsure about where to start. He makes the fitness journey not just approachable, but genuinely enjoyable. Huge thanks to you, De Jun, for making such a positive impact on my fitness journey!
The gym offers a wide variety of equipment, although some of the seating shows signs of wear. The facility is well-maintained and clean; however, a few fans appear to be non-functional despite the switches being turned on. The front desk staff are courteous and professional. The gym tends to become crowded around 7pm, which may make accessing certain machines more difficult. Overall, it is an excellent facility with strong amenities.
Alicia Kwek
1
I've been a member of this gym since 2021, and the quality has dropped tremendously. The quality and experience no longer warrant me paying almost $100/month. I do not see myself renewing.
Free weights are left lying around, and even when they are put back on the rack, they are not in proper order. Random padding from equipment goes missing, and the remaining frame is left in the workout area without proper signage. Rubber knobs for cable machines have been missing for over a year, and everyone is touching the bare steel when adjusting the cables. Last year, the clock was out of battery and remained unfixed for six months.
Staff doesn't bother to walk the gym floor or greet members. Their lack of presence on the floor means they don't know how messy the gym gets throughout the day. The towels used for wiping equipment have been the same for many months, and I'm not sure if they're even washed. There's no effort made to forge relationships with members, unlike in the past.
It has come to the point where regular gym-goers have to remind others to put their weights back.
I had surgery last year and was not allowed to pause my membership, even with a medical note. I had to write a complaint email to HQ to appeal my case.
Honestly, it's sad to see what the gym has become.
Tan Wei Jin
5
The equipment here is the best I have used throughout my entire gym journey. Jun Keat as a trainer has helped me a lot with my knowledge of training and has even helped me improve some of my weak body parts. He has also helped me achieve strength gains for some exercises. Overall, he is a great coach to work with, and I'm very thankful to be able to work with him.
Yu Hsien
1
The gym prices have doubled in 2 years, yet the standard of service and equipment remains unchanged, if not poorer.
The gym rules are inflexible and do not allow for hibernation, even with official letters from doctors. I have spoken to many people who faced similar issues.
Ventilation is poor; only half of their fans actually work, resulting in very stale air during peak hours. The switch is on, but fans don't work (see pics).
Power racks are placed too close together, posing a safety hazard. Gym etiquette and rules are not properly and promptly enforced to ensure a safe and conducive gym environment.
Management also pushes for sales with no intention to retain their existing customers. In the past, they offered an extra month for every successful referral. Then, they increased the membership prices and downgraded the gift to a shaker bottle or towel. Now, the prices have almost doubled since 2021, and they only offer a free towel to new sign-ups.
Kai Wen Neo
5
Absolutely in love with Gymmboxx, especially this outlet!
Super clean and smells nice! Equipment is well-maintained, and if there are any faulty issues, they will get it fixed ASAP.
Staff are always collecting feedback from their members to constantly improve. Recently, they added some good machines like the Hip Thrust, Pendulum Squat, etc.
The best part is the warm, fuzzy feeling when you step into the gym. All the staff are super friendly, especially Kak Jul, who is always smiling!
Kudos to all!🔥
Syasya Syed
5
This gym is conveniently located within walking distance from home. Personal trainer JK is very dedicated, knowledgeable, focused and professional in his work. He is also polite, patient, and is highly aware of client's well-being during sessions.
Angeline Tang
5
I signed up for 24 PT sessions with JK to focus on fat loss, and I’m really happy with the progress I’ve made. Over the weeks, I’ve not only lost fat but also gained muscle and strength. Friends and family have even noticed the positive changes, which has been very encouraging.
JK is professional, friendly, and very knowledgeable, which makes every session very effective and enjoyable! He answers all my questions patiently, no matter how big or small, and makes sure I understand the exercises and their purpose. He also ensures I perform exercises with proper form, which has boosted my confidence and helped me avoid injuries.
Overall, it has been a great experience, and I recommend him to anyone wanting to make a positive change in their fitness journey.