24/7 GYMMBOXX Canberra Plaza

I am writing to express my concerns regarding the current state of 24 Fitness Gym. As a paying member, I have noticed a significant decline in maintenance, service quality, and overall gym management. 1. **Lack of Weight Management** – Weights are frequently left scattered around the gym, and despite having a policy that members should return them, it is neither enforced nor addressed by staff. This creates a disorganized and unsafe workout environment. 2. **Unmaintained Water Dispenser** – The water dispenser does not properly drain dirty water, raising hygiene concerns for members who rely on it. 3. **Lack of Retention Efforts for Existing Members** – Despite renewing a one-year membership, there are no incentives or appreciation for long-term members. It is disappointing to see that even a simple welcome gift, such as a towel, is only given to new members while existing members receive nothing. 4. **Poor Cleanliness and Maintenance** – Trash bins are often full and left unattended. Additionally, while gym equipment is still in decent condition, it is noticeably not maintained as frequently as when the previous manager was in charge. I strongly urge management to address these issues, as they directly impact the quality of the gym experience. I hope to see improvements in maintenance, policy enforcement, and overall member satisfaction. Thanks.

I've been a member of this gym since 2021, and the quality has dropped tremendously. The quality and experience no longer warrant me paying almost $100/month. I do not see myself renewing. Free weights are left lying around, and even when they are put back on the rack, they are not in proper order. Random padding from equipment goes missing, and the remaining frame is left in the workout area without proper signage. Rubber knobs for cable machines have been missing for over a year, and everyone is touching the bare steel when adjusting the cables. Last year, the clock was out of battery and remained unfixed for six months. Staff doesn't bother to walk the gym floor or greet members. Their lack of presence on the floor means they don't know how messy the gym gets throughout the day. The towels used for wiping equipment have been the same for many months, and I'm not sure if they're even washed. There's no effort made to forge relationships with members, unlike in the past. It has come to the point where regular gym-goers have to remind others to put their weights back. I had surgery last year and was not allowed to pause my membership, even with a medical note. I had to write a complaint email to HQ to appeal my case. Honestly, it's sad to see what the gym has become.