MyDoctor@Canberra: Your Neighbourhood Healthcare Partner
MyDoctor@Canberra, located conveniently within Canberra Plaza, is dedicated to providing accessible and affordable healthcare for you and your family. As a trusted family doctor, we are committed to being an integral part of the Canberra community, offering high-quality medical services in a welcoming environment.
Our clinic offers a comprehensive range of services, ensuring your well-being is our top priority. Whether you need a routine check-up, treatment for an illness, or advice on preventative care, our experienced doctors are here to help. We strive to provide a seamless and patient-focused experience, making it easy for you to prioritize your health.
For more information about our services and to stay updated on health tips, visit our website or connect with us on social media. We understand the importance of convenient healthcare, and we are proud to serve the residents of Canberra and the surrounding areas. Contact us today to schedule an appointment and experience the MyDoctor@Canberra difference.
The queue management leaves a lot to be desired. Registered at 9 AM, with an SMS indicating 2 patients ahead.
Through the HealthHub website, I noticed the number of patients ahead kept increasing to 4 or 5, then reduced to 3, and then went back to 4.
I went to the clinic to ask, and the receptionist shared they would ask the doctor.
Five minutes later, the receptionist shared they would move me to the next slot.
At 10:35 AM, more than 1.5 hours later, another patient went in, and I was still seeing 3 patients ahead of me.
If you're visiting this clinic, please note that even 2 patients ahead can still mean a more than 1.5-hour wait, as they will insert patients into the queue ahead of you.
April Tan
Here's the edited review:
"This was my first time at the clinic (decided to give it a try) as there was a long queue at the usual clinic I visit. The receptionist was not welcoming and did not even give eye contact when asking for NRIC. Already feeling very unwell, and to be met with this kind of lacklustre service attitude. No empathy at all. I decided to just leave the clinic without even registering and just queue for the usual clinic. I suggest visiting VivaMedical at Level 2. Now I understand why one clinic is empty and why the other has a long queue."
Kaylee Lee
Horrible queuing system. Initially, I saw I was 3rd in the queue, so I monitored my queue number closely. To my surprise, my queue number kept getting pushed back. I approached the staff to ask why. She explained that patients who had missed their queue then returned. Consequently, they were slotted in front of me. This shows a total lack of respect for patients' time, especially for those who closely monitor the queue to ensure they don't miss their queue.
Positive Reviews
Fabian Sim
This clinic is definitely one of the best I've experienced. The ladies at the reception were exceptionally friendly and welcoming. Dr Chong was very friendly and professional. Definitely the best around Canberra!!!
Joey Chan
Thank you for going above and beyond for your patient, Doctor Chong Jia An.
My mum and I are truly appreciative of your assistance and generosity, for taking precious time to explain her LPA with great clarity. Obviously, the effort when working with the elderly is often doubled; however, he was very patient, making sure she understood the terms and conditions. He explained in ways that were easily relatable to an older person.
I would certainly recommend MyDoctor@Canberra clinic for LPA; I’ve learnt some important information myself as he explained. His genuine care for his patients is a huge plus point. Great job Doc!
