Dough Culture

Terrible. The fried food had obviously been cooked in the morning and sitting there for hours, making it hard and stale. It was my first time trying Dough Culture, and it left a very bad impression. Management ought to figure out why this outlet is rated poorly on Google Maps.

Went in the morning to buy food for my family, but noticed the shutter was half-open, with a staff member inside. I went to ask whether the store was open, and she just stared at me. I asked again, and she said in Chinese that the store was open. I waited to see whether she would ask me to help open the shutter or open it herself, but she just continued doing her own things. I then noticed there weren’t any youtiao yet, so I wanted to ask whether she could make some so I could purchase them. I tried to get her attention, but she seemed to glance at me and proceeded to ignore me. Terrible place. I didn’t manage to get her name, but she was a Chinese staff member who seemed really unhappy and unwilling to give basic service or replies.

I bought the samosa, carrot cake, and you tiao, and it was cold and super oily! Besides that, the Indian lady on staff was very aloof. She tossed the food inside the paper bag and showed zero basic customer service. There was no smile or thank you upon payment. Horrible! I still prefer the other staff member, who is transgender.

There was one Grab rider waiting for his order to be ready, and I was queuing. The Indian lady kept talking to her colleague. I was fine with that until she walked to the cashier and I started to tell her my order: "Can I have one youtiao?" She replied, "WAIT." I just nodded. She walked away, then taped the delivery box. A few seconds later, she started to wave her hand at me and continually said, "Sister, sister, wait!" with such a sarcastic tone. I don't know what that was for! I didn't even say a word when she told me to wait in the first place. Then she continued talking to her colleague who was busy frying some dough. In my mind, "Why do you have to be so rude, sister? I just want my youtiao." I had to walk away without getting any because you just made me feel like shit. It wasn't even a huge order, or a long queue. I would have understood. But no. She's just so freaking rude. What the hell.