BreadTalk

I had a very disappointing experience with BreadTalk recently. On the morning of 19 December, I bought bacon sandwiches from the Canberra Plaza outlet around 8:25 AM. To my disgust, I found a long strand of hair inside one of the sandwiches. It was absolutely revolting, and I ended up throwing the entire sandwich away. I reached out to customer service, hoping they would address the issue professionally. Unfortunately, the response was even more disappointing. The officer who called me proposed I call them a day in advance and then visit the outlet the next day to get a replacement sandwich. This is an absurd and inconvenient solution for an issue caused by their lack of hygiene. To make matters worse, they didn’t even offer any form of compensation, such as vouchers, for the inconvenience and distress caused. As a long-time customer, I expected much better from BreadTalk.

The usual BreadTalk outlet, found almost everywhere. I bought some scones recently, and while the raisin ones were good, avoid the cheese scones as they were very dry and inedible. However, the service was excellent.

I just **bought** some **bread** from BreadTalk at Canberra Plaza. The staff told me I needed to pay 10 cents for a plastic bag. OMG! Surely, when I buy bread, they should provide a bag; how else am I supposed to carry it? It seems that ever since the campaigns to recycle and reduce plastic bag usage started, companies are just taking the chance to reduce their costs and make more profits. 😒🙄