Jo-Lynn Tan
Very poor customer management skills. We joined a queue for a group of six and waited a good 20 minutes for a table. When our table was ready, as we were about to enter the restaurant, a woman plopped herself down at the table and refused to move. Staff didn't seem able to do anything about it, nor did they offer an explanation when we asked what was happening and why our table had been taken. I hope the branch manager will be able to educate staff better on customer management for future incidents. This was our first time here, and very likely our last.
