We came on Good Friday. The place was bright and clean, and the service was good. The staff served with a very positive attitude and always carried smiles on their faces. The food was good and fresh. We were super full after the meal.
Roy Koh
5
Luxury sets are really worth it, and their top 1 chirashi kaisendon is a must-try for those who love sushi. This dish features a bowl with a variety of sashimi. The sets also include a drink, salad, soup, dessert, and your choice of side (salmon or prawn, etc.). 100% worth it.
Sally Shum
2
The items in the menu app are poorly categorized and don't match the physical menu, which made it frustrating and time-consuming to find the food and drinks.
Service was okay, and food was served promptly with generous portions. However, cutlery was self-service and not replenished, so we had to ask for it.
The onsen eggs in both the unagi don and beef hamburg don were too runny, and one even had a big piece of eggshell in it (circled in red in the photos).
Overall, the food quality does not justify the price.
Brendan Yeow
2
Most reviews challenge the outlet's ability to serve customers given its online order availability, small size, and limited crew. I was pleasantly surprised by the warm, prompt service, and our food came quite quickly, though, as others have noted, the spoons were not replenished. The atmosphere is pretty good, too.
The gyozas were similar to Chinese-style dumplings, and the unagi was stingy. But most importantly, please, PLEASE stay away from the restaurant's ramen until it's fixed. Their ramen broth is inedibly, indescribably bad. It is "to die for." Literally, you will drop dead after eating it. Adding the provided soy sauce did little to combat the overwhelmingly fatty, gummy taste of the broth. I've never had worse. Eat at your own risk. If there's anyone in the world who finds that broth palatable, please share some of your strength, resilience, and will with me.
Please reply, Dearest Kei Kaisendon, once the ramen is fixed. I promise to try again.
Marilyn Lee
1
The wait was extremely long. The food was only so-so. I saw many angry faces waiting for their food. All the food wasn't delivered on one tray, confusing hungry customers about whose side dishes belonged to who. We don't think we will come again.
Wei Lam Koh
2
The food was actually not bad, but you shouldn’t be loading your Tengah outlet with online orders on a busy Saturday evening while making your walk-ins wait for ages for their food. And letting your poor staff face the ire of upset customers on their own while you pocket your profits. Also, only two front-facing staff are not enough to handle peak hours. I’m certainly not coming back to wait for an hour for my meal.
Emilia Ho
3
We went on a weekday afternoon. The place was clean, and service was fast. Food was decent, though the salmon ramen was too fishy.
Lyn Lixue
2
The waiting time was nearly an hour on a Friday night! Avoid dining if you're really hungry.
Chirashi Kaisendon was average. The miso soup was better. The Katsu was tender and juicy inside.
Ben Ang
2
Overall, the food was fresh and decent, but the service was so slow.
I spent 20 minutes waiting for food that wasn't exceptionally long to prep, but in between, staff were rushing out numerous ramen and grab food orders. Even the staff were aware they were keeping us waiting, as they apologized when food was served. The quality of the food seemed to suffer a bit as well, since items looked slightly rushed. They even got my partner's special order wrong, serving ginger that was supposed to be removed and not differentiating the sauces we picked for our orders.
As a physical store, it really seems that they have too many menu items to manage, which slows cooking time, and too many online orders to handle.
After finishing my meal, the staff were still back-to-back packing grab food orders, and we were waiting at the cashier counter for 10 minutes before being able to make payment.
I had heard good things about Kei Kaisendon and was looking forward to a good meal, but sadly, the food quality was not enough to make up for this huge wait time. Perhaps they should just stick to kaisendons and not feature such a huge menu variety, as it's clearly slowing down their kitchen preparation and preventing them from focusing on delivering a few good, high-quality items.
Zi Nan Lee
4
Overall, the food is nice and fresh, it's kid-friendly, and the service is good. The tonjiro soup tastes surprisingly good; my son liked it so much. Unfortunately, the restaurant only provides mineral water instead of warm water, but this does not affect the rating or the quality of the food.